Copenhagen Airports want to deliver a great customer experience to all its travelers, no matter the destination. To report and measure representatively on the overall satisfaction, customer flows, spending etc. a complex day-to-day sampling plan is required.
CREATING AN AUTOMATED SERVICE RECOVERY SYSTEM FOR HK
HK has a strategic goal to strengthen the member experience. HK needed further insights into how the members perceived the largest touchpoints and how they can improve the services on a continuous basis.
HELPING INDUSTRIENS PENSION PERSONALIZE EVERY CUSTOMER EXPERIENCE
Industriens Pension has high ambitions for their customer experience. They want satisfied customers who will recommend them as a pension fund. Pension is a low interest subject to many people, so to accomplish this they want to personalize their customer interactions to accommodate the individual customer’s needs and preferences.
MAKING BØRSENS VALUE PROPOSITION REFLECT CORE DNA AND FUTURE VALUES
In a market characterised by medias struggling to maintain paying readers as well as rapid changes in reading behaviour, Børsen want to develop a strong value proposition that resonate with readers’ needs and behaviour, defining the strategic offset for future actions and communication.